Shipping Policy

At Zellez, we work hard to ensure your Align Pro arrives quickly, safely, and in perfect condition. Below you’ll find important information regarding our processing times, shipping timelines, and delivery expectations.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

During high-volume periods, promotions, or peak seasons, processing times may be slightly extended. Once your order ships, you will receive a confirmation email with tracking information.

Shipping Timeframe

Our average delivery window is 5–10 business days from the date your order ships.

Please note:

• The 5–10 day timeframe is an average, not a guaranteed delivery window.
  
• Shipping times may vary depending on location, carrier performance, and seasonal demand.
  

Potential Delays

While we strive to meet or exceed our estimated delivery times, there may be occasional delays due to circumstances outside of our control, including but not limited to:

• Carrier delays
  
• Weather conditions
  
• High shipping volume
  
• Supply chain disruptions
  
• Incorrect or incomplete shipping information provided at checkout

These unforeseen circumstances may extend delivery beyond the average 5–10 business days.

We appreciate your patience and understanding should this occur.

Tracking Your Order

Once shipped, you will receive tracking information via email. Please allow up to 48 hours for tracking updates to reflect movement within the carrier’s system.

If you do not receive tracking details within 4 business days of placing your order, please Contact Us.

Incorrect Address Disclaimer

It is the customer’s responsibility to ensure that shipping information is accurate at checkout.

Zellez is not responsible for:

• Packages delivered to incorrectly provided addresses
  
• Lost packages due to incorrect or incomplete address information

If an address correction is needed, please contact us immediately after placing your order.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Zellez is not responsible for lost or stolen items.

If you believe your package was misdelivered, please contact the carrier directly. We are happy to assist with documentation if needed.

Shipping Locations

Currently, we only ship within the United States.

If international shipping becomes available, timelines may vary significantly by country.

Our Commitment

We know you’re excited to receive your Align Pro. We are committed to processing and shipping every order as efficiently as possible while maintaining the quality standards our customers expect.

If you have any questions about your shipment, please Contact Us.